Why choose this course?

  • Motivate your Staff

    Learn the skills that will allow you to be that leader that inspires their staff. Motivated employees become a more happy, effective and loyal team.

  • Mentoring and Coaching Skills

    Listening to your staff properly, at the right time, can prevent a whole host of potential issues. Encouraging your staff to develop their own skills will benefit every aspect of your business.

  • Effective Delegation

    Letting go can be tricky, especially when it's your business and your impeccable reputation on the line. Learn the skills that will allow you to effectively delegate to others.

  • Absence Management

    Did they tell the truth? Are their children really ill this much? What can you do about it? You can't manage a business effectively if you're constantly having to cover poorly communicated sickness.

  • Dealing with Difficult People & Situations

    Communication with both staff and customers can quickly break down if not managed correctly. Having the skills to deal with a challenging situation, when it arises, can drastically change the outcome.

Course curriculum

Over 67 hours of course content

  • 1

    Course Overview

    • Login Details

    • Communication Techniques for Managers

    • Essential Skills for First-Time Managers

    • Key Tools and Knowledge for Team Leading

    • Designing Effective Teams

    • Motivating Colleagues to Perform

    • Managing Teams

    • Practical Leadership Skills

    • Communication Barriers in the Workplace

    • Mentoring and Coaching Skills

    • Leading Effective 1-1 Meetings

    • Employee Motivation

    • Tackling Sensitive Workplace Conversations

    • Constructive Feedback

    • Conducting Rewarding Meetings

    • Ensuring Adequate Staff Levels

    • Dealing with Stress, Anxiety, Depression and Violence in the Workplace

    • Staff Retention Techniques

    • Absence Management

    • Conflict in the Workplace

    • Dealing with Difficult People and Situations

    • Maintaining Employee Records

I have a great cleaning team

But I don’t know what I'm supposed to be doing?!?

Many cleaning business owners grow their company because they, themselves, are great cleaners. However, they do not always take the time to learn the right management skills that are essential to running a happy, stress free team. Effective management techniques are very hard to learn without guidance and most people find that employing someone without solid leadership and clear staff structures in place, leads to disaster. This course provides training in all the areas that a good manager needs to succeed.